Tier 1 (most manufacturer defects)
Tier 2 (spills, reflow, jacks...)
Tier 3 (when both tier 1 and 2 fail)
Steps to ship your laptops to Laptop Repair 911.
1. Buy this item, make sure you follow all directions during the check
out process. Properly packing your laptop is extremely important. As a
general guideline, use a box with at least a 2" air gap between the
laptop and the box on the top, bottom and sides of your laptop. Fill
this air gap with packing popcorn, bubble wrap, or similar protective
material. It is advisable to bubble wrap your laptop and then use
protective popcorn to fill in the remainder of the air gap. The packing
material should fill the entire air gap.
2. Include your laptop battery and AC adapter in the box. When
including the AC adapter, place the adapter on the side of the computer
(not on top); this will prevent possible top pressure of the box to
crack the display on the laptop. Also enclose a copy of your repair
order confirmation in the box so that we can easily identify your laptop
when it is received. Your order confirmation can be printed after you
complete the purchase of this item.
3. Adequate carrier insurance should be purchased to protect your
equipment from damage during shipping. Note: Even if you insure an item
with a carrier, if the item was not packed properly, you will not be
able to obtain a claim from the carrier. Please consult with your
carrier on adequate packing standards.
4. The animated illustration above is of a well-packed laptop box for
shipping. This box is available for purchase from FedEx or UPS.
5. There are many shipping alternatives for your laptop. You can call
FedEx or UPS, who will come to your home or business to pick up the
laptop (residential pickups include an extra fee), or you can drop your
laptop off at the Post Office or FedEx or UPS shipping outlet. These
outlets will have proper packing materials if you don't have them.
6. After completing this purchase, you can ship the laptop to
the address noted on the confirmation page. Please be sure to include a
copy of that confirmation page in the box and make the order number
visible on the shipping label when you pack your laptop for shipping.